Shipping & Returns
Dear Madame/Sir
If you wish to purchase any lot from presented in our inventory, please make short request to us – using “REQUEST” button to get information about the current status of this item, and we immediately give you all necessary information. If the goods you wish to acquire are not reserved by someone else, we immediately report to you about it and you can pay for them. Since this moment your item is reserved for you and it’s going to be in this status till its being delivered to you or your cancellation of the order. Since that moment when your payment has been credited to our bank account, we immediately notify you of it and during the next 3 days we prepare your purchase for sending.
Cost of delivery
Please, take into account that the catalogue prices do not include delivery prices and may add a little extra cost to your acquisition. Also we will tell you the cost of delivery calculated by selected post service in compliance with their rates.
Payment is made
Immediately after your payment is made we start packing your order using all the necessary methods of packing to deliver your thing into your hands without any damages or time delay.
Delivery
1. The methods of transportation and Estimated delivery time
Estimated delivery time by air using Express Post Services
For instance: It’s up to you, but we prefer to use following post services: FEDEX and DHL because we have very positive experience of cooperation with these companies, as they are very reliable companies. We just send registered mail (signed for) well packed. Usually it takes 8-12 day to deliver your goods from door to door.
Fine art shipping services offer expert packing, handling & transport of your artwork, including risk, storage, environmental factors such as climate, temperature and humidity, pick-up conditions, mode of transport, and final destination requirements. All are factored into providing the appropriate container and cushioning system you can be confident will prevent damage during shipment. You can trust us with this.
2. Money Back Guarantee, Refund Policy and Returns
If your goods are paid and delivered to you – you have 5 working days to make a decision to leave the goods or to return them.
In case there's a problem with the purchase, the Art Antiques Gallery Money Back Guarantee ensures that buyers receive the item they ordered or get their money back.
Most the Art Antiques Gallery sales go smoothly, but anyway, buyers can use the Art Antiques Gallery Money Back Guarantee when:
* They don't receive an item
* They receive an item that doesn't match the listing description
* They receive a damaged item
If your goods are paid and delivered to you in time, in perfect condition and the goods quality is completely in accordance with the description given in the catalogue but you do not like them and you want your money back then, please, consider the following:
You have to pay for the goods shipping, back to one of the Art Antiques Gallery stores, including insurance, and when we receive our goods back, we return your money back immediately.
We can’t give you Money Back Guarantee if or when:
* Items damaged during pick-up or shipping or not delivered when the buyer arranges pick-up or shipping of the item (for instance, the buyer arranges freight).
* Items shipped to another address after original delivery.
If for example:
I paid the Customs duty for the goods I imported but I returned them to the supplier because, “I changed my mind”, “they don’t fit”, or “I don’t like them”. Can I get a refund of the duty?
No. Unfortunately, “a change of mind”, “how they fit”, or “simply not liking them”, is not a refund circumstance under the legislation.
However, as an alternative option if you export the imported goods, subject to certain conditions, you may be entitled to return the duty paid.
Sincerely.
Have a nice day.